cover
Service management : operations, strategy, and information technology
Fitzsimmons, James A.

Edition
3
ISBN/ISSN
0-07-118115-6
Collation
xxvi, 646p.; ill.; 25,3cm
Series Title
-
Call Number
. 658 Fit s 2001

Edition
3
ISBN/ISSN
0-07-118115-6
Collation
xxvi, 646p.; ill.; 25,3cm
Series Title
-
Call Number
. 658 Fit s 2001
cover
European primer on customer satisfaction management
European Public Administration Network

Edition
-
ISBN/ISSN
-
Collation
vii, 99p.; ill.; 33,5cm
Series Title
-
Call Number
. 658.812 Eup e 2008

Edition
-
ISBN/ISSN
-
Collation
vii, 99p.; ill.; 33,5cm
Series Title
-
Call Number
. 658.812 Eup e 2008
cover
Service management mewujudkan layanan prima
Tjiptono, Fandy

Edition
Ed.1
ISBN/ISSN
978-979-29-0509-0
Collation
xii, 233 hlm.; ill; 28 cm
Series Title
-
Call Number
338.47 Tji s 2008 k. 1

Edition
Ed.1
ISBN/ISSN
978-979-29-0509-0
Collation
xii, 233 hlm.; ill; 28 cm
Series Title
-
Call Number
338.47 Tji s 2008 k. 1

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