Service management : operations, strategy, and information technology
- Edition
- 3
- ISBN/ISSN
- 0-07-118115-6
- Collation
- xxvi, 646p.; ill.; 25,3cm
- Series Title
- -
- Call Number
- . 658 Fit s 2001
- Edition
- 3
- ISBN/ISSN
- 0-07-118115-6
- Collation
- xxvi, 646p.; ill.; 25,3cm
- Series Title
- -
- Call Number
- . 658 Fit s 2001
European primer on customer satisfaction management
- Edition
- -
- ISBN/ISSN
- -
- Collation
- vii, 99p.; ill.; 33,5cm
- Series Title
- -
- Call Number
- . 658.812 Eup e 2008
- Edition
- -
- ISBN/ISSN
- -
- Collation
- vii, 99p.; ill.; 33,5cm
- Series Title
- -
- Call Number
- . 658.812 Eup e 2008
Service management mewujudkan layanan prima
- Edition
- Ed.1
- ISBN/ISSN
- 978-979-29-0509-0
- Collation
- xii, 233 hlm.; ill; 28 cm
- Series Title
- -
- Call Number
- 338.47 Tji s 2008 k. 1
- Edition
- Ed.1
- ISBN/ISSN
- 978-979-29-0509-0
- Collation
- xii, 233 hlm.; ill; 28 cm
- Series Title
- -
- Call Number
- 338.47 Tji s 2008 k. 1
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