cover
Real time: preparing for the age of the never satisfied customer
McKenna, Regis

Edition
-
ISBN/ISSN
0-87584-794-3
Collation
xiv, 204p.: ill, ind.; 21,5cm
Series Title
-
Call Number
. 658.409 McK r 1997

Edition
-
ISBN/ISSN
0-87584-794-3
Collation
xiv, 204p.: ill, ind.; 21,5cm
Series Title
-
Call Number
. 658.409 McK r 1997
cover
Customer loyalty menumbuhkan & mempertahankan kesetiaan pelanggan
Griffin, Jill

Edition
-
ISBN/ISSN
979-741-762-x
Collation
xv, 238 p.: ill; 24 cm
Series Title
-
Call Number
658.812 Gri c 2005 k.1

Edition
-
ISBN/ISSN
979-741-762-x
Collation
xv, 238 p.: ill; 24 cm
Series Title
-
Call Number
658.812 Gri c 2005 k.1

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