3 1 10 Quality management : tools and methods for improvement Gitlow, Howard Primary Author mixed material 0256106657 United States Irwin 1995 quality_management_tools_and_methods_for_improvement.JPG.JPG Juran's quality handbook Juran, Joseph M. Primary Author mixed material 0071165398 Singapore McGraw-Hill 1999 040000616.JPG Managing Quality, 5th Edition Dale, Barrie G. Editor Wiele, ton van der Editor Iwaarden, Jos van Editor mixed material 9781405142793 Australia Wiley-Blackwell 2007 040000890.JPG