Text

European primer on customer satisfaction management

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Description Not Available

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Availability

040000691

. 658.812 Eup e 2008 k.1

Perpustakaan pasca sarjana

Available but not for loan - No Loan

Detail Information

Series Title

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Call Number

. 658.812 Eup e 2008

Publisher

Paris : nstitut Europeen d'Administration Publique., 2008

Collation

vii, 99p.; ill.; 33,5cm

Language

English

ISBN/ISSN

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Classification

658.812

Content Type

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Media Type

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Carrier Type

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Edition

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Program Studi

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Subject(s)

SERVICE MANAGEMENT

Specific Detail Info

memberikan penjelasan mengenai manajemen kepuasan pelanggan seperti cara menghadapi pelanggan, memahami keinginan pelanggan, pengukuran dan pengelolaan kepuasan pelanggan, serta perbaikan dalam pelayanan maupun produk.

Statement of Responsibility

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