APA Style
Fitzsimmons, James A.. (2001).
Service management : operations, strategy, and information technology (3).
United States:
McGraw-Hill.
Chicago Style
Fitzsimmons, James A..
Service management : operations, strategy, and information technology.
3
United States:
McGraw-Hill,
2001.
Text.
MLA Style
Fitzsimmons, James A..
Service management : operations, strategy, and information technology.
3
United States:
McGraw-Hill,
2001.
Text.
Turabian Style
Fitzsimmons, James A..
Service management : operations, strategy, and information technology.
3
United States:
McGraw-Hill,
2001.
Print.