APA Style
Zeithmal, Valarie A., Bitner, Mary Jo. (1996).
Services marketing .
New York:
Mc Graw-Hill.
Chicago Style
Zeithmal, Valarie A., Bitner, Mary Jo.
Services marketing.
New York:
Mc Graw-Hill,
1996.
Text.
MLA Style
Zeithmal, Valarie A., Bitner, Mary Jo.
Services marketing.
New York:
Mc Graw-Hill,
1996.
Text.
Turabian Style
Zeithmal, Valarie A., Bitner, Mary Jo.
Services marketing.
New York:
Mc Graw-Hill,
1996.
Print.