APA Style

Kolarik, William J.. (1999). Creating Quality: Process Design for Results . Boston: WCB/McGraw-Hill.

Chicago Style

Kolarik, William J.. Creating Quality: Process Design for Results. Boston: WCB/McGraw-Hill, 1999. Text.

MLA Style

Kolarik, William J.. Creating Quality: Process Design for Results. Boston: WCB/McGraw-Hill, 1999. Text.

Turabian Style

Kolarik, William J.. Creating Quality: Process Design for Results. Boston: WCB/McGraw-Hill, 1999. Print.