APA Style
Tjiptono, Fandy. (2005).
Prinsip - prinsip total quality service (ed.5).
New York:
McGraw-Hill.
Chicago Style
Tjiptono, Fandy.
Prinsip - prinsip total quality service.
ed.5
New York:
McGraw-Hill,
2005.
Text.
MLA Style
Tjiptono, Fandy.
Prinsip - prinsip total quality service.
ed.5
New York:
McGraw-Hill,
2005.
Text.
Turabian Style
Tjiptono, Fandy.
Prinsip - prinsip total quality service.
ed.5
New York:
McGraw-Hill,
2005.
Print.