APA Style
Tjiptono, Fandy. (2008).
Service management mewujudkan layanan prima (Ed.1).
New York:
McGraw-Hill.
Chicago Style
Tjiptono, Fandy.
Service management mewujudkan layanan prima.
Ed.1
New York:
McGraw-Hill,
2008.
Text.
MLA Style
Tjiptono, Fandy.
Service management mewujudkan layanan prima.
Ed.1
New York:
McGraw-Hill,
2008.
Text.
Turabian Style
Tjiptono, Fandy.
Service management mewujudkan layanan prima.
Ed.1
New York:
McGraw-Hill,
2008.
Print.