APA Style
Tjiptono, Fandy, Diana, Anastasia. (1996).
Total quality management .
Surabaya:
Mc Graw Hill.
Chicago Style
Tjiptono, Fandy, Diana, Anastasia.
Total quality management.
Surabaya:
Mc Graw Hill,
1996.
Text.
MLA Style
Tjiptono, Fandy, Diana, Anastasia.
Total quality management.
Surabaya:
Mc Graw Hill,
1996.
Text.
Turabian Style
Tjiptono, Fandy, Diana, Anastasia.
Total quality management.
Surabaya:
Mc Graw Hill,
1996.
Print.