4 1 10 quality management for production, processing, and services second edition Goetsch, David L. Primary Author Davis, Stanley B Additional Author mixed material 013262155X New Jersey Prentice-Hall International Inc. 1997 Introduction_to_Total_Quality_%28Quality_Management_for_Production%2C_processing%2C_and_Services%29.JPG.JPG Goetsch, David L. Primary Author Davis, Stanley B. Primary Author mixed material 9796830698 Jakarta PT Prenhallindo 2002 Goetsch, David L. Primary Author Davis, Stanley B. Primary Author mixed material 979683068X Jakarta Prenhallindo 2002 000019398.jpg Manajemen Mutu untuk Produksi, Pengolahan, dan Pelayanan: Buku II Goetsch, David L. Primary Author Davis, Stanley B. Primary Author mixed material 9796830698 Jakarta Prenhallindo 2002 000019396.jpg